Software & Service Pricing Change

As we approach the new year, we want to take a moment to update you on an important development at ControlVM that directly impacts our valued customers.

We understand that pricing changes can be concerning, and we want to assure you that we have carefully considered the impact on our valued customers. We worked diligently to minimize the effects on your investment with ControlVM while ensuring that we can sustain the excellent service you’ve grown accustomed to.

cPanel Price Increase

cPanel announced a partner pricing adjustment on September 28, 2023, with a magnitude of approximately 9%-10%.

New pricing shall take effect for invoices generated on December 17, 2023, and thereafter. All existing and new licenses will automatically follow the new pricing, as per the table below:

Tier Name Account Type 1 Platform 2 Account Limit 3 Monthly Fee
Admin Fixed Cloud Only up to 5 accounts RM125
Pro Fixed Cloud Only up to 30 accounts RM175
Plus Fixed Cloud Only up to 50 accounts RM235
Premier 100 Fixed Cloud or Metal up to 100 accounts RM285
Premier Bulk 4 Flexible Cloud or Metal Initial 100 accounts
additional account
1. Account limit – maximum number of cPanel® account allowed under individual license tier.
2. Cloud – virtualised server (Xen, KVM, container, etc), Metal – Similar to dedicated server
3. Fixed – fixed tier that allow you to create cpanel account up to allocated limit.
4. Bulk Account – Billed at base price + additional accounts each month.

Elastic Cloud Hosting

For the same reason, all existing cPanel-based Elastic Cloud Hosting will be converted to new service plan as per below table:

Service Plan Account Type Account Limit New Monthly Fee
ESCloud 1 Fixed 10 RM95
ESCloud 2 Fixed 20 RM135
ESCloud 3 Fixed 30 RM185
ESCloud 4 Fixed 40 RM235
Additional Account Flexible Service Plan + additional account Service plan + RM1.70/account/month

Transition to New Service Plan

Along with this price adjustment we also decided to phase out the obsolete service plans and introduce our new and improved plans. We believe that this transition will offer you enhanced features and a better overall experience on our platform.

What You Need to Do:
No immediate action is required from your end. We will be contacting each customer individually to inform the change and automatically migrate your account to the new plan with new pricing.

Other Software & Services

In addition to the upcoming cPanel pricing change, existing customer should anticipate changes in pricing for existing services beginning of 2024 and new pricing shall take effect for invoices generated on December 17, 2023, and thereafter.

This adjustment is driven mainly by shifts in electricity costs, exchange rate and other vendor pricing. To provide personalized assistance, we will be contacting each customer individually to inform the specific impact of the pricing adjustment on their services.

Thank you for being a part of the ControlVM journey. We appreciate your understanding during this period of change. If you have any questions or concerns, please contact us by submit sales ticket via client portal. We value the trust you’ve placed in ControlVM and remain committed to delivering exceptional value and service.

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